“Absolutely devastated when I saw them in situ. Nothing like the colour advertised. 'Ivory' is not a word that should be used in the description. They're more like a medium to dark oak, rather than the pale/light oak shown in the pictures and conveyed by the word 'ivory'. The material is very nice but they just look ridiculous in the room they're in because the colour is so far out. I'm devastated. Total waste of money and a room that is mismatched. Shameful of Tile Mountain.”
Thank you for your feedback. We’re sorry to hear that the colour of the tiles wasn’t what you expected and understand how disappointing this must have been.
As tile colours can vary depending on lighting and screen settings, we offer free cut-size samples so customers can see the actual tile, colour and finish in their own space before placing a full order. We always recommend ordering a sample, particularly where colour is important.
We appreciate your feedback and will share your comments with the relevant team.
Kind regards,
Tile Mountain Team
