“Bought these from the pictures on the website which is always a risk as the lighting can be deceiving sometimes..but I have to say these are even better when you see them in person nice colour and varying patterns I ordered 28 boxes to guarantee same batch”
“On receiving the tiles, they are beautiful. But once they have been laid there is a multitude of chips and missing “wood effect” on the surface of the tiles. Obviously this is disappointing as we have not yet used the room for the given purpose and there are already signs of use.”
Thank you for taking the time to leave your feedback. We're really pleased to hear that you found the tiles beautiful upon arrival, but we're very sorry to learn about the issues you've encountered after installation.
What you’ve described with the chips and missing surface detail is certainly not the standard we expect, and we completely understand how disappointing this must be—especially before the room has even been used. We'd like to investigate this further and see how we can put things right for you.
Please get in touch with our customer service team at your earliest convenience, ideally with some photos of the affected tiles, so we can review the situation in more detail. You can reach us by phone, email, or through our website's support portal.
We're committed to ensuring you're happy with your purchase, and we appreciate the opportunity to resolve this for you.
Regards,
Joanna
