“Previously I rated this tile as good and I would still say that the product itself is ok, but now having opened all the boxes to work out a layout, I realised that I was sent several duplicates. The product description claims there are 9 variations so I assumed there would be 1 duplicate as I ordered 10 tiles. Be aware that although it is claimed that there are 9 variations, you may not get that! It boils down to the care and attention paid when fulfilling the order. After opening all the boxes, my initial satisfaction has turned to disappointment.”
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations, and we appreciate you bringing this to our attention.
While some time has passed since your experience, we’d still be happy to assist if you have any outstanding concerns. Please feel free to reach out to our Customer Service team at customer.service@tilemountain.co.uk, and we’ll do our best to help.
Best wishes,
The Tile Mountain Team
“The tile is large and classy. The finish is very smooth and matt which helps it to look more like real stone. I was a bit surprised that the veining of the white/grey colour-way is much softer than the gold vein option. I was unable to view the largest size of the matt white colour-way in my local store, so had to take a bit of a gamble with having just a small sample piece. The tile has 9 face variations, but it is unfortunate that the website does not include a layout document of all faces for installation. The manufactuerer (STN Ceramica) also does not have this document on their website, so vein-mapping is going to require more time.”
