“We ordered one colour in store and once delivery came, it now looks very different. Very disheartened by the purchase and they offer no refunds or exchanges! Feeling very disappointed and sad.”
Thank you for taking the time to share your feedback. We’re sorry to hear that the tiles didn’t look as expected once you received them.
We understand how disappointing this can be, which is why we always recommend ordering a sample before placing an order, as colours and finishes can vary depending on lighting and surroundings.
We appreciate you sharing your experience and hope we can assist you again in the future.
Best wishes,
The Tile Mountain Team
“Went into my local store in Nottingham to be ignored upon entry 2 people on the desk more preoccupied with something going on under the desk I finally approached the desk and the girl said are you alright I told her what I was interested in and she referred to the other employee who said, without standing up from his prone position to look over there and over there
I was shown a couple of examples and told to have a browse and let her know if I needed anything
Both seemed uninterested in a potential sale so I left”
