I am very sorry to see that you have received damaged tiles on all three deliveries. Unfortunately, our tiles are more fragile in transit, but once they are installed they are very durable, so we do not expect any issues moving forward.
We do, however, understand the inconvenience and annoyance that this has caused, so we have issued a £30 refund on your latest order to apologise for this. Please allow five working days for this to reach you.
If there is anything else that we can do to assist please do not hesitate to come back to us.
Regards,
Joanna
“Excellent customer service, they were happy to help and respond within 12 hours, speedy delivery, with up to date tracking information.
I would definitely use these again and I have already recommended to a few family members.”
“Love my tiles from tile mountain. Few tiles which were loose, broke in same place, but this was quickly sorted.
Bathroom looks amazing, so happy with it”
