“They have sent me the wrong belt twice. In order for me to get them to send me another one I have to get back on the phone with them. Very inconvenient.”
Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.
“I purchased 3 identical belts for a forestry mulcher. I received one belt that was correct and two different belts that were completely incorrect. I have been emailing repeatedly trying to set up either a refund or an exchange for the correct belt. Every time I email it takes nearly a week to even get a response and the company refuses to send the correct belts or to issue a refund do not buy from this place!!!”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.
