Hi. Thank you for your review, and we apologize for the mix-up with the pins. Upon checking, a replacement has already been issued to make things right. Please reach us at info@titanbrands.com if you require further assistance.
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.
“These were free replacements for the ones that was missing from my original order. Great customer service to get these shipped out in a timely manner.”
“I purchased because the title of the product says CAT 1 & CAT 2 lift pins. When I recieved the pins, I realized the CAT 2 shoulder was not correct. I knew the pin should be 1 1/8 because most of the bushings I have already (and a quick google search) CAT 2 is a 1 1/8. After reviewing the product description, it does say the CAT 2 pin diameter is 1 5/16. The mistake on my part was not reading the description but make sure your product is to industry standard. I hope this helps the next person so they dont have to pay a restock fee for a false product title.”
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.palletforks.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.
