Hi! We’re sorry to hear the product did not meet your expectations. We understand your disappointment regarding the build quality and materials, and we appreciate you taking the time to share your feedback. Your comments will be shared with our team for review and improvement.
To best serve you, kindly file a warranty claim using this link: https://support.palletforks.com/hc/en-us/requests/new?ticket_form_id=360001282752 The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. If there’s anything further we can do, please don’t hesitate to reach out—we’re here to help.
“The 3 point adapter I purchased came missing the metal piece used to connect the top pin of the 3 point implement. When I let the Titan know what happened thier response was file a claim with the carrier. It was NOT a carrier issue. I asked that they send me the missing part. silence. Beware Scratch and Dent can also mean Missing Parts. Very disappointed.”
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.
“Needed the 3 point attachment to put the roller crimper ahead of the tractor to crimp & plant at the same time. The 3 hole piece was lost in the original shipment but customer service corrected the problem quickly.”
