“Just to save 40$ and it didn’t come with mounting pins or clips. The weld is broken on the locking and release arm. I expect ding/dents. I didn’t expect missing parts and broken welds.”
Hi! We’re sorry to hear about the missing mounting pins and clips, as well as the broken weld on the locking and release arm. Upon checking, our product team has already issued a replacement part to help resolve the issue. We appreciate your patience and the opportunity to make this right. If you have any additional concerns, please feel free to reach out.
Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please reach us at info@titanbrands.com if you require further assistance.
“Although I received my quick hitch unusable, it was a scratch and dent purchase item. I immediately called Customer service and their handling of my issue was impeccable . I was able get the parts I needed to make it serviceable and I am a happy customer today. Thank you.”
