“I love the Trunki product and I have bought 2 for my niece and nephew but unfortunately the second one was not delivered to the actual address and cannot be located so my nephew has not received it. I have been in touch with the delivery company as they are to blame but they are not being at all helpful. I don’t want to complain to Trunki as this is not your fault but please could you help me resolve this matter.
I’m more than happy to speak about this further.
I don’t want this to reflect badly but I need some help with the matter.”
Hello there,
Thank you for reaching out to us! I sincerely apologize for any inconvenience this has caused you.
I understand that you have concerns regarding your delivery. To ensure you receive the best support, please reach out directly to our team at hello@trunki.co.uk, and they will be happy to assist you further.
If there's anything else we can help with, feel free to let us know—we're always happy to assist!
Best regards,
Trunki Team.
“The trunki itself is just that.. - it was bought for the third grandchild, his elder siblings already have them.
However, the Service from the Company is what I want to mention.. - it was excellent! They responded swiftly to a concern and fixed the problem (nothing to do with them, just my own error) as quickly as possible. Thank you to the Team!”
Hi Dee,
Thank you for reaching out to us.
I’m sorry to hear that your item hasn’t arrived yet. To assist you further, please contact our support team directly at hello@trunki.co.uk, and they will be happy to look into the issue and help resolve it.
If you need any further assistance from us, please don’t hesitate to let us know.
Best regards,
Trunki Team
“Have experience of two of these now and they’re so useful I have just ordered one for a new baby present. You can fit so much in them , very strong and sturdy. All the colours are great fun”
