“I received the trunk but the strap was broken on arrival. I have since emailed and was told that I would receive a replacement, however after 10 days this did not arrive. I emailed again another 10 days ago to be told that a replacement was on its way. This has still not arrived !”
Hi there,
I apologize for the inconvenience this has caused you.
For any invoice inquiries, please feel free to contact us directly at hello@trunki.co.uk, and we’ll be more than happy to assist you.
Due to high demand, our replacement tow straps are currently out of stock and unavailable on our website. We don’t have an estimated restock date just yet, but rest assured, they will be available soon. Please continue to check our website for updates.
Thank you for your patience, and we truly appreciate your understanding. If there’s anything else we can assist with, don’t hesitate to reach out!
Best regards,
Trunki Team
“My 2 year old loves it! Rides it around the house - ended up a great toy for our vacation as it is useful as a ride at the destination, not just during the journey!”
“Only used for an overnight stay so far, but lots of room, lightweight. My son absolutely loves the design and that he can scoot along on it. It’s perfect!”
