“This is an exceptional log cabin - both in terms of its design and the quality of materials. I'm by no means a DIY expert, but my dad and me constructed the cabin with very few difficulties. When we did get a bit stuck, the online support is outstanding - far and beyond what one might expect. I emailed on Easter Friday and again on Easter Monday and on both occasions received useful replies within a minute or two. I can't speak highly enough about either the service or the quality of the cabin. I purchased the Sanstrov from the Rummage Sale. The price was excellent and reflected the fact that the pack had been stored outside and had some water penetration. Unfortunately it had also homed a family or two of furry creatures. They had gnawed some of the wood and had eaten through the accessories pack. Customer Services quickly forwarded the missing parts and a bit of wood filler did the trick so no major dramas there. All in all, a really positive experience. Thanks Tuin!”
“From choosing the Sanstrov through to delivery and construction the whole process was problem free. The cabin is very high quality and Warren Young and his mate Stuart(recommended by Tuin) provided an excellent construction service at a very competitive price. The cabin now has electricity, heating and Wi-Fi and feels like a well appointed holiday home in our back garden The team at Tuin are most helpful and I heartily recommend choosing this company as the services and products they provide are second to none”
“Every aspect from initial communication to delivery was handled expertly. Obviously customer care has high priority throughout making a glitch free purchase of a quality product easy. Special praise for the delivery which was on time, quick and very efficiently done. The log cabin materials are packed to resist bad weather until the construction can be completed and the wood itself is of the highest quality and should last for many years. Overall very pleased that I chose Tuin for my purchase.”
“This is a really good product! Once we got the many parts organised, construction went pretty smoothly. I've built a log cabin before (from a different supplier) so I had a little experience, which helps. One difference I noticed right away was that the corners of the Tuin cabin fitted together much more tightly than the other. There are absolutely no gaps and everything feels very solid. The only small thing I would alter is the way the support columns that hold up the roof of the open area are fixed. They are only fixed at the top, with the bottom just resting on the handrail. The threaded adjusters were fine, but the other ends just seemed to rely on friction. Not a big thing and easily fixed with a bit of woodworking! (I mounted the supports upside down and made slots in the ends to fit over the roof beam). To be honest, anyone tackling the build of a log cabin should expect to have to do a bit of "adjustment" here and there! It's part of the pleasure of doing the job yourself. So, overall an excellent product with huge amounts of really helpful information available on the website. Would I recommend Tuin? Absolutely!”
“Our cabin was delivered in May 2015, and we built it ourselves with help from some very lovely friends. We really enjoyed the experience, and are so proud of the results. Amazing quality cabin and we are totally in love with it. Time-wise it's hard to say how long it took - the actual build was pretty quick, completed in about a day and a half. The finishing (roof shingles, treating, painting) took several weeks around full time jobs. Doing it all yourself isn't for the faint hearted, but given the chance to do it all again, I wouldn't change a thing. The end result is that we have a fantastic quality cabin that has become the perfect retreat, and has been the setting for some lovely parties too. Everyone should have one!”
