“The cabin arrived earlier than expected and the driver did his best to position the well packed timbers as near as possible to the new concrete base. Unfortunately, I was let down by a couple of joiners and the log cabin lay unwrapped and exposed to the elements for three weeks before finally being erected. The joiner who erected the cabin on his own worked in the pouring rain. He was a little bit disappointed with the instructions provided but delighted with customer helpline at Tuin who answered his queries. Inspite of the delay in erecting the cabin it went up a treat. Both the joiner and myself are impressed with the quality of the product and how well it fitted together.The roof shingles look really nice. The joiner laid pine flooring and it looks great. All in all one very Happy Customer. I would have no hesitation recommending this Tuin 3M x 5M Aiste log Cabin to anyone. Spot On.”
“I received the delivery via lorry on the date specified. The product was well wrapped and secure. Installing the log cabin was fairly straight forward following the instruction which were easy to follow. The cabin itself is great. The quality of the wood is good. I am really happy with my purchase and would recommend Tuin as a supplier.”
“very pleased with the log cabin i bought, delivered on time and very well packaged, me and my son put the cabin up in 1 day and did the roof on the 2nd day very easy to put together and very good quality timber, only thing you need to be aware of is if any off the timbers are warped which can be a struggle to get fitted right but all in all very pleased with my purchase.”
“After comparing many different websites, we placed an order of the Aiste Log Cabin. All aspects of service were excellent, the communication, the delivery and the product. The cabin was assembled in no time at all. It was the roofing and shingles that took the most time, but we are so happy with the cabin and have had many neighbours knock on the door to have a look, all were very impressed indeed. We have already put lights and electrics in and have made a start on the home bar. Even as a work in progress we have had some friends over and they loved it. Looking forward to many more soires. Love, love, love it!!!!”
“I ordered a Tuin cabin having dome many weeks research and visiting cabin displays. I became convinced Tuin were the best for quality and after sales service and I am happy to say my confidence was well founded. Our Aiste cabin arrived on a very large lorry from Hollandaise. The driver was new to the job and had never been to the UK. He was efficient and polite and dropped the cabin pallet on the driveway perfectly. A cup of tea and some friendly words and he was very happy. I checked the pallet the next day and all was very securely packed. I had previously spent some time building a concrete base and I am glad I persevered with getting it level. My wife and I started the build and it was clear the logs were well made. All slotted in snuggly. I progressed over the next day and we put in an additional win dow in a gable end. Make sure you ask for instructions via e mail as it's not immediately obvious how this goes in. With the help of my Dad I had the roof on the next day. I insulated the roof on the outside as per Richards recommendation. Make sure you measure rof boards+insulation+covering to get the correct nails. The shingles look very smart. Finally we painted our cabin with Sadolin Superdec. This is not cheap. I paid 250 to fully paint the walls inside and out with 3 coats. It's quality stuff believe me and I am hoping it lasts as long as it claims. We are now fitting out the inside and I will post some photos to Richard in due course. Lessons learnt? Plan ahead and a level base is crucial. Make the most of Tuins assistance and advice. They responded to my e mails within 30 minutes. The instructions are basic so research the website and watch the videos. Excellent product with good customer support. Steve”
“Just a quick word of warning to double check the driver is delivering the correct item BEFORE it comes off the wagon as what the driver thought should have been ours was not, as it had been packed in the wrong order. I was hoping that delivery could be made through my 3m wide gates but although the fork lift could get through there was alas just not enough room (about 10cm) for the forklift to pull back from under the pallet and crab sideways out, so it had to be deposited on the drive and my wife and I had to unpack and move everything behind our gates by hand, which was actually not too much of a problem. I had a friend help me to erect the cabin and after laying out all the components to make identification easy, was amazed at how simple it was. Before each section was added I applied wood preserver in between the joints as we went along and the only problem we encountered was at the end when the pre-assembled lock would not release the key. This was rectified by taking the lock mechanism apart to find that a part had been bent and just needed straightening up. We put 4 x sheets of 50mm x 1200mm x 2400mm of Celotex under the floor for insulation which cost less than 100 from a local DIY store and finished off by using a clear oil based wood preserver finish. As always, when you are buying anything off the internet, especially of such high value, there is some trepidation. However, after speaking directly with Tuin before committing, all in all we are very pleased with the cabin. We had looked at other suppliers for similar cabins, but when we compared the whole cost including floor and roof shingles, Tuin had the edge and we are very pleased our choice. We would highly recommend them.”
