“My cabin was delivered on time by a very helpful driver. The weather has not been good but I have managed to put the walls up and a layer of felt on within 5 hours still have the doors,locks,floor,shingles etc still to do but so far I am very impressed by the quality of the timber and manufactured parts.”
“Brilliant delivery service. The log cabin has taken longer to put together than expected but we had 70 miles an hour winds and the log cabin didn't move and it is only half built! I purchased the storm kit and we didn't have this fitted onto the roof as we are still in construction of it. So far very happy and it looks amazing. Thank you”
“Could not be happier with my cabin, and the customer service throughout has been amazing from start to finish. My Son was able to put it up easily too. Full recommend.”
“This is the third purchase from Tuin . We have been so pleased with the shepherds hut . The summer house is now up and also very pleaded. The bird nest swing is a great hit with the grandchildren. But the best thing with your Company is the customer care . When we have phoned for any help so many companies, just say go on line to look . As retired and not very good with internet, this is not always helpful. I would very much recommend TUIN .”
“Excellent service and good quality cabin. Right from the off the sales/logistics team were excellent keeping me up to date on the delivery of the cabin. Driver was very friendly; unloaded the cabin in no time at all; the coffee we had last longer. The build of the cabin was pretty straight forward but as advised on the website watch all the videos relating to the cabin builds before starting. The videos give you a good heads up and plenty of good tips. Couldnt thank Tuin enough for there service and help throughout the whole process.”
“Genuinely really impressed with the cabin kit overall. It arrived on the day promised, and dropped off exactly where i wanted it, despite living down an awkward track for the delivery driver. The assembly was straightforward, and really quite quick. To be honest the instructions are very vague, but the videos on the Tuin website are brilliant and were referred to a lot! Built it completely by myself within a couple of days. The shingles on the roof took a little bit of time and effort after that though. Only minor niggles I've had were possibly due to the flatness of the slab I've put it on, but some small timber shims have sorted this. An observation I made though... if you open the packaging and start straight away, the dry timber slots together very easily. Once it's been exposed to a bit of rain the assembly is a bit harder, and it takes some effort (and a hammer) to slot the wood together. Overall, really happy.”
“All in all very pleased with the Aiste cabin. Managed to erect the structure in a day but severe weather, ill health and holidays has delayed completion. Edinburgh weather in late November is not ideal for this type of thing. The build was fairly straightforward but if there is one area Tuin should have a look at it is in the supply of their profile foundation beams. These were delivered uncut, meaning I had to figure out the lengths then make the cuts. It should have been simple but it wasnt and in fact I got it wrong, causing a delay of several hours while I fixed the problem. A simple diagram showing the cut lengths would have saved me a lot of hardship. This is such a critical factor in getting a sound structure so it should be as simple as possible. The one other disappointing area is in the door/window fittings. The windows have chrome hinges, the doors have brass hinges and the door lock and handle are finished in brushed steel. The window stays are also cheap and nasty (black gloss) and fail to keep the windows tightly shut, even after adjusting twice. Looks like two side snibs will be required on each window or perhaps a compressive seal round each window. A consistent finish on the ironmongery would be a bit more pleasing to look at. Having said that, these two gripes are fairly minor and I am very pleased with the kit. Even in its unfinished state everyone has been admiring it. One final point, I purchased four tubes of the shingle glue but ran out before the job was done. Tuin recommend gluing the bottom two corners of each shingle but I felt the center was still a bit floppy so added a dab there as well. This is why I ran out and two further tubes were needed. On the Aiste, 4 tubes are fine for 2 dabs but 6 are required for 3 dabs.”
“Well after a lot of research I realised Tuin was the right choice. From the most delightful delivery driver to the pallet, which wasnt as daunting as I thought it would be (god the Dutch know how to pack). After studying my timber base for weeks, thinking have I done the right base!! It was finally build time. White mallet in hand the build was simple and had it constructed in 1 day to roof level on my own. The striking thing is the precision of every log, mm perfect. Delighted with the quality and ease of build. Had an issue with the doors but only because I hadnt read that part of instructions and a simple twist of hinges sorted that. Now to decide how to fit out now roof is on and treated!! Excellent product and service. So happy I will send the build photos for Tuin to use”
