“Delivery was on time and the delivery guy was very helpful. I am delighted with the quality of the product, so much more sturdy than the average shed. The instructions delivered with the cabin were adequate and the information online excellent. I made a mistake in not having the wood pre-treated. But that just cost me time and money! The build was straightforward; it took my son and I about 8 hours to get the main structure up. It was very satisfying work and we both had a great weekend. If I ever need a garden building again I'll be back to Tuin.”
“I am delighted with my log cabin. The joints were all perfectly cut and only a couple of the "logs" had a very slight bend to them which straightened nicely when assembled, so it was an easy job for two of us to erect it over a weekend (we are reasonably experienced DIY-ers). I put the door and window the other way around to the way it looks in the pictures/plans, so my door is on the right as you look from outside, that was very simple to do with this design. The video was really helpful, we watched it through once before starting and then watched the roofing section again when we came to that. We have a couple of floorboards and shingles left over, so there were enough supplied in case we'd messed up and wasted some. I can't think of anything that could have been done better, we had no need to seek help, so can't comment about that.”
“Most impressed with the quality of this cabin and the professional way that the ordering and delivering was carried out.Did run out of roof tiles but luckily had some left from a previous cabin but apart from that everything was fine.If I were to design this cabin I would raise each side by one log and drop apex height slightly therefor making it possible to open door fully.Would recommend this company for anyone else who is thinking of buying a log cabin”
“Order - placed the order online and was kept up to date regularly on progress. Delivery - received a call from the haulier who advised delivery date a week in advance so getting time off work was easy. On the delivery day I received a call from the driver when he was 30mins away. As I live on a quiet narrow cul-de-sac the articulated lorry parked at the end and the de-mountable forklift delivered the product to my drive. The driver was very friendly and helpful. Unpacking - can be daunting as there are lots of parts but read the instructions and all is fine. Building - built the body and fitted the roof panels and shingles on my own in 2 days. Floor took 2 evenings. I treated the wood with Sikkens as I built the cabin. Overall very happy customer!”
“I haven't started building the cabin yet, and plan to send in further feedback on the build, but I have had it delivered and opened the pack up. The first thing that really stands out about Tuin is the customer service. I have had several communications with the company, and each time they have replied quickly, courtiously and most importantly of all, have answered my questions fully and with plenty of extra helpful information. I live in a place where I could in no way expect delivery to my property, there is no hard surface within 100m of my house, only a path with posts resricting access to vehicles, so I was expecting the delivery to be dropped by the road some 400m away. However, the forklift managed to negociate the driveway, and I cannot, to this day understand how, as there are cars parked all the way along and it is difficult enough getting a small car through, yet when I got the knock at the door, the forklift was right next to the grass. That driver saved me a full day of moving the wood, and thanks to him, the job only took an hour. Finally, on opening the package, the quality of the wood and the machining, quite simply shines through. Everything they write on the site, in telling you the difference between their products and the cheaper versions is not only true, but quite frankly, they are underselling themselves. I would not reccomend any other company over this, 5 stars without any hesitation.”
“The product is of excellent quality and looks great. Two people put it together over a couple of days but it was relatively easy to build. All parts and instructions were included so no problems were experienced. I particularly like the shingles on the roof giving it a really authentic cabin feel. We have not yet treated the wood and it has only been up for a few days. However, I think we will treat it sooner rather than later in order to protect the timber.”
