“We purchased a Tuin log cabin for our previous house and were very pleased with the overall service. We recently moved house and decided to order another one.. We received our Jannie log cabin fairly late on the expected day. We live in a single track lane approx 400m from the main road and were worried about delivery issues. The driver was superb, he maneuvered his forklift truck and avoided all obstacles, trees, lampposts, cars and a low, narrow bridge with relative ease. The next morning, my wife and I systematically unpacked and checked off our delivery before commencing any work (as instructed). Unfortunately, the foundation beams were all missing. We had to pack the whole cabin up again in order to protect it from the elements. I tried to phone many times but the office is closed. I sent a personal email, as well as a response using the website, on-line form. To date, I have only received computer driven responses. Are you going to forward the foundation beams or, do I have to go out and buy my own??? The delivery deserves 5*, the quality of goods deserve 5* but customer service has been very poor, hence my 3* overall rating. This may improve if my order is fulfilled in the short term. If required, I can provide photographic evidence of my order laid out for checking, it is obvious there are no foundation beams.”
“I have to say in such bad trading circumstances I could not have asked for more! Website and order process is very easy to follow Cabin turned up bang on time and the delivery service was great, very accommodating and placed it exactly where i wanted it, multiple emails and Texts gave confidence all was well. The instructions were 'interesting' and sometimes a little lacking in detail but a quick email and call to the office clarified and we easily finished the build in the 3 day suggested time frame (3 of us) I have fully insulated my cabin with 50mm Celotex (Floor and roof) and the guidance on the help blog is excellent. I am thrilled with my Cabin :-)”
“After considering a summer house we were told about Tuin from a relative. After looking through the choices we decided upon the Jannie log cabin. Ordering and delivery were very straight forward. The delivery guy from Holland was very helpful and put the large package where we wanted it. After waiting a few weeks for fine weather we embarked on the construction of the log cabin. The instructions were fine to start with but then needed more emphasis on the finer details ie the pyramid roof and door construction. Fit the frame as you build otherwise if you leave it to the end it becomes a lot more awkward. After eventually getting to grips with them the structure took place. A little tip when fitting the fascia boards. Cut some small triangular shims to allow the fascia to sit vertically. Otherwise you have to try and source angled gutter brackets. The shingles were pretty straight forward but needed more diagrams for finishing the eaves and ridge line. Overall really pleased with our new log cabin.”
“Having researched lots of log cabins we settled on Tuin Jannie because it had a big enough outdoor covered area for a hot tub and a decent sized internal area. We looked at several manufacturers but every time came back to this one, it wasnt the cheapest but it does have thicker beams. What did add to the cost were the extra bits, we Opted for the resin bearers instead of wood, several tins of wood preserver and paint, thicker floor boards and possibly thicker roof shingles. We did have a couple of twisted beams but managed to install them without too many issues, we also made a mistake with the door frame and struggled to fit it, once we re-read the instructions it went together fine. The Dutch delivery driver was great he managed to put the pallet exactly where we wanted it and was polite and friendly. We treated every piece of wood twice before assembly and once the cabin was built it received 2 more coats of preservative. It was probably overkill but I want it to last hence resin bearers, thicker floor and treated to within an inch of its life.”
“Well then, if your thinking of buying a cabin I cant praise these guys highly enough. What a fantastic kit from which to make your cabin. The delivery was just as they said , a phone call an hour before on delivery day and an articulated lorry turns up with at least a dozen cabin kits on board. The driver was very pleasant he parked about 300 M away due to access issues with his wagon and brought the kit to point of use by forklift truck. Amazing! I dont know who packs the kits but it is a piece of art , everything packed and protected. Day 1, I transferred the kit from its packing crate to the floor of my garage , I checked the inventory and quality of every piece , something you are required to do. I stacked flat all like parts ready for build. So here is a tip(Not mine theirs) Level and square. If you do this you wont have any issues. Secondly read the instructions carefully. The only issue I had during the build was my own fault, one of the drawing notes caused me an issue , there is a 50 mm offset on Wall Wand 2 on the longest logs. I didnt see this and built the cabin to head height before realising the front top log would not align. This frustrated me a little as I dont like doing things twice , must emphasise it was my error. So if you discount the half day I wasted building it wrong and the bit of joinery work I had to do to correct the hard wood plinths, it took a day and two people to build the cabin , put the roof on and make it water tight with a heavy duty poly cover. I went for green square shingles for the roof, they are amazing, just follow the instructions , you cant go wrong, it took me two full days to tile the roof, probably due to me sitting up there watching the world go by and chatting with the neighbours. The cabin isnt finished yet and probably wont be till May next year. My only regret is I wished Id bought it earlier in the year, its far too wet to treat the wood. (Sikkens at the ready though) I should have also purchased a floor but never mind Ive ordered some wood from the local merchants and I will install a floating floor. Im just in the process of installing lights inside and out. A point to note, just read their web page and take heed of what they say. Ive worked in the aircraft industry for over 30 years and Im used to working to a couple of microns, just to give you a feel of how small that is there are 1000 microns to a mm. Why do I mention this. Because the cabin is made of wood and these guys have got their accuracy of machined joints to a very good standard. (Remember level and square, its extremely important). On a final note this cabin is outstanding and meets / betters all my expectations,everyone who has seen it is astounded by its quality and finish. Well done Tuin!”
“We researched various companies and their log cabins. The quality and price varied greatly. Tuin looked too good to be true so we paid a visit to Norwich to have a look at some in person. We spoke to Jamie who could answer all our questions without hesitation. We ordered our cabin and from that point it all went very smoothly. Harry the delivery driver phoned as promised and got it almost to our door then friendly neighbours helped to move it into the garden! We had good weather over Easter, so that was our project, we couldn't believe how quick and easy it was to put together. The only criticism would be that the instructions for the door frame were not very clear. Friends and neighbours are amazed at the quality and how quickly it has gone from pallet to building! So much so that two neighbours are seriously considering ordering one! We would not hesitate to recommend Tuin to anyone.”
“A superb product. We built our cabin in Aug/Sep 2018 and were very impressed from the off. Painting the cabin probably took longer than the build but that was a necessary evil! It's a good idea to keep some paint as, in the time since being built, we have had to touch-up some areas twice due to the movement of the cabin. The web-site tells us there will be movement however I have been surprised how much this has happened.”
