“We are over the moon with our Log cabin space is fantastic, the whole cabin looks stunning, we did get specialist to make the cabin and treat it inside and out... from ordering to delivery was very organised... very very happy with the end product, i can add photos if you let me know where i can put them? Dominique Compton”
“Absolutely appalling customer service. Despite the website stating the Gudrun is in stock with a delivery time of 6 to 8 weeks l have heard nothing. Nobody answers the telephone and several emails written no delivery or estimated date given. I ordered this summer house on the 23rd June surely some indication of delivery can be given. Why are you stating on your website this item has a 6 to 8 week delivery. Can you please reply!!!”
“I placed an order 2weeks ago . I have tried contacting you by telephone and email and have had no response. I had some pre order and delivery enquiries but have heard nothing. I hope the service improves. I nevertheless placed the order as this log cabin was on offer.”
“Very happy with this Log Cabin its very impressive looking. From sale to delivery the service has been great with very friendly well trained staff. My only negative is the lack of paper instructions but on line more than makes up for that and would have liked pieces to have been numbered for easier construction.”
“This is an awesome building which went together very well. Extremely solid. It did take us a very long time due to exceptional weather conditions and a builder who appeared 'occasionally'. I would recommend Tuin without hesitation.”
“Very good quality and great back up from tuin staff. Not an easy build but having built this type of building before everything went as it should. Make sure you start off right and it will end up as it should. Would definitely use tuin again. This one is a wedding venue in Bournemouth for a seafront hotel. Great reviews from everyone who gets married in it !”
“A very attractive summerhouse, well made. A major criticism is the complete lack of any means of identifying the various wood components. This caused a waste of several hours of time paid to my builders. Two or three calls to Tuin achieved little as they didn't know either which parts were for what purpose themselves. The problem has been well reported on reviews going back some considerable time, so no excuse for this Tuin - you need to address this urgently. The impression the builders got from their calls was that the Dutch manufacturers don't consider marking each piece as it's only the British who have a problem! Make of that what you will but I will never buy another Tuin product again unless properly marked - maybe you should pass that back to the Netherlands? The difficulty is that there are many visually identical parts but which have slightly different angles and it's almost impossible to know what goes where. My guys are very skilled and experienced, having put up several Tuin buildings before, including our Nysse double car port (where every piece was clearly identifiable) but were forced to spend an entire morning at my expense identifying parts before they could start building. This is not good enough and spoils an otherwise very nice product. Also, again forced to buy extra felt nails as nowhere near enough for the job - same with the carports. A pity as it spoils what would otherwise be a really good product. A simple problem, easily rectified and a no-brainer that Tuin have set their face against rectifying it. Really, really bad PR.”
“Perhaps, I am being a little harsh with the 4* review. The main reason for this is that we found the instructions very vague and not clear enough. More on that to follow ... The process of ordering the cabin was very straight forward and the delivery all went smoothly. The logs were securely wrapped and safe from the Scottish elements. To begin the process of assembling the cabin, we separated all the logs and tried to make note of what was what. We found this quite difficult as some of the pieces were very similar, only very marginal difference. In truth, we didn't really know if there was a difference, but later in the build we realised there was. This could be clearer - could the logs be stamped/labelled perhaps? We also found the one page instructions very vague given the size of this build. We struggled with the doors and had spare pieces that were difficult to ascertain what these were for. They still remain in my log store serving no purpose to this day. Finally, regarding the build, we only realised once we were at the top of the cabin, that we had started the bottom log the wrong way round. This meant that the roof logs did not fit our top log (male/male rather than male/female) - AAGH! We decided not to take the whole cabin down and instead our joiner tweaked the top and the logs to make good. It was a good job he was there. Could you do more to make the instructions easier to follow and more comprehensive?!? C'mon - you get a twenty page booklet with a 20 lego set after all. I did try and use the helpline but it's difficult to describe logs and stuff over the phone! Having said this about the build, we are delighted with our cabin. It looks stunning and is very high quality. All of our friends and neighbours have commented on this and now have garden envy!! It feels extremely spacious inside, partly because of the shape of the roof. It also stands out to people as the shape is very unique. We love it!! I would thoroughly recommend this cabin. It breaks from the normal rectangle model and gives you something more individual.”
