“I have built a few cabins From Tuin and was amazed with the price and build quality. It was time to buy one for myself. Ordering was easy and there was great communication from the office. I was kept informed every step of the way up until the cabin was delivered. After delivery, the cabin was put up in 1 day. I would definitely recommend using Tuin and I would use this company again in the future.”
“Order was easy Delivery with prior notice from Tuin and then driver Palleted delivery upto garden gate Then the weather changed, it seemed that I was never going to get my cabin built. Eventually got a good Saturday Went up in a day Roof covering in a day , painted. I couldnt be happierThank you Tuin I love my little cabin”
“A great customer experience and a great log cabin. Our neighbors had a log cabin from Tuin and recommended it to us. The customer service has been great. The log cabin is well made and easy to construct. We have used some of the spare wood to make shelves for the insides that match the log cabin. Would highly recommend and well be ordering a second one soon”
“Absolutely love it. My partner took a couple of days to treat the timbers and a just over a week to erect the log cabin including putting on the roof shingles. All done just after Christmas!”
“I was originally looking for a 10x6 shed but then I came across the Tuin website and it didnt take me too long to convince my wife to spend about 15% extra to get the Sten Log Cabin. For that 15% extra, compared to a traditional type shed you get approximately a 100% uplift in quality! From point of order to delivery it was all simple. A couple of automated e-mails and a phone call about delivery was about all there was to it. Delivery was on time almost to the minute (18:00) which was great. We live in small dead end lane but the driver had great skills and an amazing forklift and the cabin was delivered successfully. Everything comes in a flat pack type style. It probably took me a good couple of hours to move everything round to the back of the house and also sort it all out. All of the pieces are packed for space saving efficiency as opposed to being grouped together. I would advise sorting them into groups. I didnt immediately find the instructions but they were there in the middle of the pieces of wood so dont panic if you cant find them straight away! The following morning I built the cabin. On my own it took me the best part of the day. The following day, I put the roof shingles on which took more than a morning but less than a day. If you like lego, youll love this! Im super happy with the finished product. The quality is great and I can tell its going to last.”
“After much searching for a suitable building to put husband's model railway in, we chose the Sten 28. We booked the week for delivery and he spent the time dismantling the old shed. He also agonised over whether to put it up himself (I am disabled so cannot help) or get a firm to do it from the list provided. After much thought, and looking at the videos and instructions on line, we decided that he could do it...and he is NOT a dedicated DIYer..just a middle aged man with a few tools. The day arrived for the delivery, by a lovely Dutch guy, and the most enormous lorry which entertained the neighbours! He placed the delivery on our drive and we started the following day. It took a couple of hours for husband to unwrap, and take round the house to the garden, the large number of pieces. We then spent quite a while identifying which bit was which. Unfortunately one large roof wall timber was broken, so I emailed Tuin, and got a reply that one would be sent out either that day or the next. He started work. It was actually quite easy to assemble, although if it had been any larger, another person would have been a good idea as the logs would have been very heavy. It didn't seem right to not nail anything together...but he followed the instructions and it slotted together. The part took 48 hours to arrive (he was stuck at this point as he couldn't go any further without it..and ..it was the wrong bit...the right part, but from a different cabin which was much wider so wouldn't fit. Cue another email, and apologies plus a promise that the new bit would be on the over night courier...which it was. Mistakes can be made, but it is how a company resolves them that is important, and I cannot fault their customer service in any way. The instructions were sometimes a little confusing and I had to email them about the door frame not fitting over the upstand of the foundation beam...the instruction to remove this bit if necessary is not in the door instructions themselves....perhaps this should be made clearer as I have seen another review today that comments on this? Anyway, he had help with putting the roofboards up...that made it easier and quicker, and then he did the shingles himself. He was concerned about getting on the roof, but watched the video again where your fitters sit on it. Anyway, apart from putting on the treatment that we bought from you, it is about done...and ...it is wonderful! We have had compliments from both neighbours and friends on its looks and quality of the materials...the window especially. So, we would definitely recommend Tuin, and we would buy from them again. It is possible for one person without much DIY experience to do this particular cabin, and for it to look good! I can only say what others say...follow the instructions to the letter, if you have any problems then email them and they will get back to you as soon as they can, and look at the videos.”
“I chose Tuin as I had read some bad reviews about another supplier and reviews on Tuin were good. I was not disappointed. Delivery was as told. The cabin is great. Support was great. I didn't build it but the chap that did was very impressed and said it was the best he had seen.”
