“The whole process, from ordering to delivery and build was straightforward and worked so smoothly. We were concerned about delivery and impacting neighbours but it all went brilliantly. My wife, daughter and I built the cabin in 2 days and it looks stunning, without neighbours passing comment about how fantastic it looks.”
“Overall, very pleased with the service from TUIN from order to build completion. The cabin is well manufactured and easy to assemble and much great advice on the Tuin pages - Thank you :) The main criticism I have is with the build instructions. The double glazed, double door, detail for a corner door requires a sectional view of the frame assembly from end of wall log to frame insert and finishers to eliminate any ambiguity! The other issue for me is fixing the eaves boards and guttering requires a batten to fix to, but the way the roof panels are constructed will require an amount 'trimming' to make a neat job or several cut lengths. A comprehensive list of additional screws would be a benefit too I feel. Many thanks TUIN, I have already recommended you to a colleague :)”
“This summerhouse was easy to put up and went together well the joints are a lot tighter then another product I brought last year from a different company, and was well worth the money, I would buy another one from you , however two things that I think could be changes are the roof boards could be in longer lengths instead of the short lengths, this would save on timber and only half the nails would be needed to fix them, saving on production costs, the other was the door frame for the double doors on the summer house, as they go across the corner I think you could make the door frame a lot stronger similar to the shed door frame, I re-engineered mine with considerable success and was fitted with doors attached as a whole unit, thus ensuring that everything was square etc before it went in, just my thoughts as an engineer, the reconstituted plastic beams are a revelation, take your time and you are guaranteed a really smart waterproof fit, sealant underneath and the jobs done, on the whole a great experience, 3 weeks in and it is up, treated, wired and occupied. many thanks for all your help, KEN.”
“Great delivery with friendly helpful driver who maneuvered it through a narrow lane to get it as close as possible to our middle terraced back garden. Arrived in 1 huge package! Now have it (mostly) finished. Most of the time was spent on the foundations and on the details - roofing shingles, doors, flooring, varnish etc. Actually putting together the walls and roof panels was remarkably quick and easy - essentially 1 day with 3 people, although with all the details its taken a fair bit longer in total. It seems good quality, nice thick wood that all went together well (with a bit of encouragement in places!), some generally minor splits and cracks as to be expected in bits of wood but the only one that was actually an issue was a split where a door hinge was screwed into door, but we were able to fix this with some wood glue and it seems OK now, if it doesn't hold the company has seemed friendly so far so id imagine they will help us sort it. The paper instructions in the package weren't that clear - but if you combine with the videos and descriptions on this site it is quite easy. But i'm being picky here - its the first of these we have done so don't have anything to compare to, but it has generally met or exceeded expectations and all above are minor niggles. Now its up it looks great and seems solid, it looks like it will survive the Scottish winter no bother. Having double glazing is brilliant. We put it on a timber frame base and have then insulated the floor and lain a laminate flooring and it seems to hold its heat fairly well. We haven't yet had the chance to use it much but are looking forward to it. If we were looking for another garden building we would definitely strongly consider another Tuin purchase and would (and have already) recommend to others.”
“Had a bad experience with a different log cabin supplier when we originally decided to buy a garden log cabin. They took a deposit for the cabin and then they cheapened the specification and expected me to pay the same price. Had to threaten to sue them before the deposit was returned. Beware. I then placed the order with Tuin for a similar product. What a difference. The whole experience has been exceptional. The level of communication from the company and sheer volume of information from their website leaves you in no doubt that you dealing with professionals. The cabin arrived on time and left on our driveway in the perfect place using the special forklift the delivery company uses. We decided to have the build done by one of Tuins approved installers, John Heard. Apart from a weather delay in commencing the build the work was completed, (including the base) in 3 days. The team worked tirelessly and did a brilliant job. The quality of the product really good. I would recommend a Tuin product and their services to anyone.”
“Ordering the Cabin and additional items I had chosen was very straight forward and easy. The delivery was on schedule and completed very efficiently. Once unpacked and all parts were laid out and identified as per the instruction brochure. Although I did manage by following the manual I believe the quality of the instructions could have been of better quality. Also, this was wet and had to be dried out carefully before separating the pages. I had laid a large concrete base for the cabin which was made large enough for an area of decking next to it. I then laid the foundation beams on the concrete and pinned down after ensuring it was perfectly level and square. Erecting the cabin was then very easy and went together much easier than expected to be honest. The hardest part for me was the roof panels but with a little time to ensure they were in place on the outside with the inside also uniform to the roof trusses it fitted perfect. I was very impressed that the doors and windows fitted perfectly with minimal adjustments being required. Only one thing missing was a set of door handles, I reported this to the Tuin help line and within 2 days I had a new set of handles which matched the other set. I would have absolutely no hesitation on recommending this product line to anyone I know. I upgraded to the 25mm flooring, I was surprised to find they came in 2.5m lengths which is less than the width of the cabin so a lot of cutting had to be done to complete the flooring but there was plenty of extra boards so this wasnt an issue.”
“All I can say is WOW! Really pleased with my Agnes log cabin, delivery on time (within minuted of scheduled time to be precise), easy to build, and fantastic support from Tuin. Only a few damaged tiles which were replaced overnight by registered post. Basic DIY skills required and, once you got your head around the layout of the logs, a quick build my son and I had it up in a day! Doors need a bit of adjustment and with a bit of patience fit nicely. In all, I would definitely recommend (and I am a fussy customer). WOW!”
“I am very pleased with the quality of the log cabin. It arrived on time and the driver was very helpful with final drop point on my driveway. I did have a couple of logs that curved lengthways but when assembled, displayed no gaps between the joints. I have erected this myself but am not a builder or carpenter, however I found the hardest part was the first few rows along the base. I found after that it was like Lego to put together. I would recommend placing the components and logs as close to the finished site as possible as they are heavy after a while. I also found that you need two people to lift the door and window frames into place. However, the fit was perfect. It was fun to put together and I cannot wait to start using it.”
