“Good strong and sturdy construction and nice design. Our son had 3 room cabin earlier in year so we knew what to expect. Slightly disappointed with having to construct all the window frames on this cabin. Also the amount of spliced wood of varying shades which means we will need to use a darker stain to disguise this, neither of these points related to our sons larger cabin.”
“We brought the ingulund log cabin. It arrived as planned with a very helpful driver who had to park 2 streets away on a main road and delivered on his fork lift truck. No missing parts. Tuin provided an additional roof joist in case it was damaged during transport. All the blogs on the Tuin site were extremely helpful. Good quality timber and accurately machined so it all slotted together perfectly. We have a will recommend Tuin to friends and family. Great company”
“I was very pleased with my log cabin. The wood is of exceptional quality and the build was easy following the instructions. All parts were delivered correctly. Information re delivery etc was very good”
“I have just read a review from a Mr. Derek Thomas. It appears that I have the same problem, the door locking does not come even close to the holes on the striker plate, out by approx. 50mm. I have had extreme difficulty contacting Tuin, sometimes a week for an e mail response and no response to my numerous voice messages. On Sat 11th July my installer discovered the problem with the doors. I therefore mailed the out of hours mailbox, and included photographs. An employee called Philip responded very quickly. The conclusion was that he would forward my photographs and e mails to Tuins office on the morning of Mon 13th July. He said that someone from the office would contact me sometime during this week. Under the circumstances, I would have much preferred a Tuin after sales person to contact me today. I am also waiting for two new glass window panes that were broken during delivery. So, I find myself in a similar position as Mr. Thomas, a log cabin built but can't be locked and two broken window panes. As yet, the after sales service is the only negative thing I can say about Tuin and that negativity is solely based on the extensive response times. it is so important during the build phase, if materials are broken or certain items delivered are wrong, Tuin need to make themselves available in a timely fashion. There is nothing more disconcerting than waiting to find out how the problems are to be solved or when replacements will be delivered On a positive note, the quality of the material is superb. The out of hours service is brilliant. The delivery service excellent, delivered by a driver called Des. He certainly goes the extra mile, forgive the pun, he is one of the most helpful service providers I've had the pleasure of dealing with. Even though the after sales need massive improvement, I would not hesitate to recommend Tuin as a supplier, probably one of the best purchases I have made. Even though the shingle roof needs to be completed and the flooring installed it looks absolutely amazing. The rating so far I would consider to be a 4, it would have been a 5 if after sales was improved.”
“This is a mixed review. First of all, delivery was fine, quality of material is excellent, the instructions leave a lot to be desired and are quite vague at times. However, using common sense and logic and having an engineering background helps no end. My issue: The pair of doors were not a match, with the hardware being at least 45mm out across both doors. I took pictures, forwarded them and Ben agreed that they were not compatible, ordered a new set from Holland, and advised it would be a few weeks. That was one month ago. How long does it take to get doors sent over.? Its frustrating when all correspondance is by e mail, and usually takes at least two days to get a reply. The latest e mail exchange just advised that they are still on order. Not that they are on there way, no date for delivery etc. I have a constructed cabin with doors that cannot lock which really makes the cabin not fit for purpose. I would have thought that completing outstanding issues may have been a priority, but seemingly not. Hopefully the replacement doors may arrive in time for me to enjoy the cabin during the summer.”
“Everything went well from the ordering process through the delivery and unloading process to the construction of the cabin. The cabin is substantial, with 45mm logs and now that it's completed, looks very good in our garden. Living on the west coast of Scotland, we took the view that the standard canopy was too long and cut it back to about half it's design length. To our mind, the summerhouse now looks better balanced than the original design. We took longer to build it than was suggested by your various blogs/instructions, but that was perhaps because we carried out other work in conjunction with the build. There were a couple of glitches during the build , for example one of the roof purlins had been inaccurately milled at the joint with the gable and I had to recut the joint to allow a fit. Other than that, the build was generally straightforward. I think that the instructions would benefit from being read over by someone whose native language is English, and re-printed with slightly more detail and missing out the obvious translation errors. This doesn't seem like a huge task for a company which clearly sells a substantial number of log cabins. This small improvement would make a big difference to amateur builders like ourselves. Other than that, we are very pleased with the service offered by Tuin and the build quality of the cabin.”
“Very pleased with our inglund cabin. This is the biggest construction project I've ever attempted & mostly went smoothly. Moving & assembling a (literal) tonne of wood is good exercise! We've shortened the overhang, partly due to being up north occasionally facing 100mph winds, partly because we prefer the look. Support from tuin has been brilliant, speedy & helpful responses & the blog info is great - definitely worth taking time to read it before assembly. I would echo other comments about the window & door fascias, there are some fairly basic diagrams of various types of doors & windows. Would be better if the instruction was specific to the inglund in this respect. Also a very minor thing, the 3d model pictures of the wall assemblies are generally helpful, but the back wall picture shows too many logs high - I thought there were bits missing! Only problem now is getting a weather window to treat it all - not easy in northumberland in December. We're looking forward to spending summer days sitting & admiring the view”
