“The Asmund log cabin was purchased and arrived just outside the delivery window. The delivery was excellent, the unit was unloaded from the lorry without any problems. It arrived as described on the web site. Only slight issue was the foundation pieces supplied were not as per ordered but this was resolved via email correspondence. The build went well and I assembled this on my own within 1 week. The plans and details supplied are quite basic and certainly having some experience in assembly/construction helps. We are more than satisfied with the quality of the unit and it sits well in the plot chosen in the bottom corner of the garden. The video support is excellent and I did refer to theses on several occasions. All in all very satisfied. The only negative is the slow response to email enquiries as nobody answers the telephone. The website requests email contact but this is very inadequate as it can take 4 days for a response which is not satisfactory, for example when I reported the incorrect foundation strips. I was waiting to commence the build but had to wait for an email response and whilst the correct ones were offered I then had to send another email asking anticipated delivery and thus had another wait. In the end I just used what had been sent which was a bit frustrating. I would recommend either answer the telephone or respond to emails within 24 hours! I did not require technical support but would have been very frustrated if the support took this long. Had the support have been more efficient I would have given 5 stars but unfortunately this was disappointing.”
“Looks stunning, i had a carpenter build it it took 2 days, i did paint the pieces for the side up against the fence first. Its warm when the sun shines through the glass. It looks very smart and solid in the corner of our garden, now for some sunny days and nights to enjoy. Well worth the money”
“During the first few months of 2020 we had 2 log cabins, an Asmund and a Trev delivered, the delivery driver, on both occasions, went above and beyond to effect the delivery. We are really pleased with both cabins and given the difficulties of being in Lockdown1 of the Covid 19 pandemic Tuin's support was great.”
“I ordered the Asmund during lockdown a slight delay on delivery of 3 weeks arrived at the end of Sept. I chose this cabin instead of Ingrid due to the 2.5 m pitch which I felt wouldnt be a obvious in my garden. The cabin was built by an experienced joiner and it honestly is the most amazing cabin I have ever seen. The quality, the finish and the over all look is totally amazing. This was bought as a chill out area for my 9 year who will get use of this for years to come with her friends. As the cabin is so amazing I wish I had kept it for myself. I went with the treated foundations and the spruce wooded floor as I wanted the wooden cabin style, and felt that that little extra spent on the floor finished the cabin off. I insulated the floor and varnished the inside with clear cabin treatment (external varnish used for the outside but only used 1 coat) which is barely noticeable but it protects from spills and the floor was varnished with toughened floor varnish as I want this cabin to last. The exterior was varnished with the clear cabin treatment this was given 3 coats and it enhanced the grain of the cabin whilst it still maintains the natural look. I finished off the cabin with the roof finial and brass ball and this gave it the finishing touch. Honestly this is the most amazing cabin for the price paid although I would have actually paid double since I have seen the quality. I also have to praise the customer service of Tuin during the lockdown as they were inundated with orders but answered all my questions as I was a complete novice in buying this cabin and honestly I didnt have a clue. I then finished the cabin off with electricity and had armoured cable fed into the cabin so my daughter has lights and also use of a heated oil radiator. The cabin is fully functioning with lights, heating, furniture, TV and most importantly for her WIFI. Do not hesitate in ordering this cabin you will not be disappointed.”
“After buying a great decking kit in lockdown all delivered in a really safe manner we decided to buy the asmund 3 x 3 corner log cabin which was reduced and with free shingles so we went ahead and bought it to sit on the decking again brilliant delivery and once parts were laid out the summer house was up to roof height on day one by 2.30 to hot to continue after that roof went on day 2, shingles fitted day 3 all done by 2pm just myself my wife and daughter who came on day 2,3. Absolutely brilliant love it spend all our time out there now,highly recommend this product.”
“Brilliant customer service, delivery date as advised. Cabin is strong, easy to put together, there are videos online should you need some help. Gorgeous cabin that Im sure will last for many years to come. Thank you”
“Ordered the log cabin as a Summer house after looking for months at Summer houses all over the web. Even went to see this one while on holiday in Norfolk, was impressed by the quality. Did not want to spend so much but after looking at cheaper ones decided to go for quality. It arrived on the back of a 40' artic, unloaded by forklift straight onto driveway. The driver checked every thing was there and not damaged. Putting it together was easy and a lot of fun, just don't rush, watch videos, read instructions. Looks great so glad we went for quality over cost.”
“The customer service was excellent and the delivery efficient. The cabin was erected without much trouble and the structure is sound and aesthetically pleasing. Unfortunately, it is not possible to give a full review as completion has been interrupted due to the Covid-19 pandemic preventing us obtaining base materials at present. Our only complaints to date are that the door lock is 'back to front' so will not close automatically when pushed into place and some of the wood on the door surround is 'rough' creating dips in the structure. Otherwise it is good.”
