“Bit of a strange review but never the less worthwhile as it shows the level of customer service. Due to circumstances I had to cancel my order for the log cabin at quite a late stage. This was no trouble for the staff at Tuin they were very efficient responding to my email out of normal hours reassuring me that I would get a full refund, which duly arrived.”
“Finished cabin looks great. Main construction pretty simple. Afew niggles: Only 4 screws provided for the roof construction so had to nip out and get suitable ones to finish job. Instructions were generic and not specific to our cabin so abit of head scratching re triangle above door. Catch on one window faulty (quickly replaced, great customer service). Oversupply of roof shingles (probably meant for larger cabin). Flooring package a bit disappointing. Boards not a consistent width which made joins a pain. Really pleased with end result and these moans are minor items. Well worth cost, time and effort.”
“Really pleased with delivery and overall quality of my log cabin. I found the build went very smoothly and was finished in three days with the help of my 9 year old grandson. Using a bit of common sense everything was straightforward.So pleased I opted for the Tuin log cabin.”
“excellent petit shed. good quality . helpful staff. informed of delivery. prompt arrival and helpful delivery driver. follow instructions and video full of advice. would recommended and would buy from here again. many thanks”
“This a great looking cabin/shed and it is exactly what we wanted to fit in with our new garden. Good quality materials and a good look all round. Delivery was fine and as described.”
“This is an excellent quality product and the customer service was outstanding. We built the cabin ourselves and the staff were more than happy to help when we needed some clarification during the building process. We took advantage of the free shingles offer and they look great. Would highly recommend!”
“Ordering and communications were excellent. Delivery was brilliant, Paul was excellent driver who updated me as to his whereabouts and when he expected to deliver, this assisted greatly with my own timings. Petit log cabin - whilst only being the smallest of the corner cabins we were surprised at the amount of materials which had to be unpacked and moved to the rear garden for treating ahead of assembly. Perhaps my husband should have allowed more time for this but he was very keen to get started! Once the base had been sorted and levelled assembly was very straightforward and working on his own my husband put the whole structure together within a day. Looks as good as it does in the picture. Extremely pleased with the choice and materials provided. Instructions provided were perhaps a bit 'thin' however newly uploaded videos were a great help. He is now @ the stage of looking forward to applying the roof shingles which will make it look a real attractive addition to the garden. Whilst being the smallest of the corner sheds it does fit in extreely well within the limited space we have. Overall a very satisfying product to build. Would definitely recommend the company.”
“I was delighted when my cabin turned up, the service was great, and I keenly unloaded the palette and laid it in the hall to wait for the good weather to come to assemble. The wood was good quality and was as I expected for the money paid. On close expectation of the pallet I discovered that my window boxes had been left off the order, so I immediately contacted Tuin (out of hours) to notify them of the missing part. Amazingly it wasn't an answer phone machine but Richard who reassured me he would sort it and he did. The day arrived when the weather was good and we were free to build the cabin,we made great progress after a quick email to the help desk to find out which way the composite base bits should go. Any way we got going with me collecting the timber and my brother and partner fitting them together, I got the selecting job as I was very familiar with the parts as had been painting the cabin in the house, as I wanted to achieve a two tone finish and was aware my cutting in skills were not up to the job - so I hadn't been idle. BUT I stupidly should of checked off the timbers as I painted them as I would have discovered a crucial piece missing!. So we had been at it for 4 hours and then discovered a missing piece just below the window and a special piece. I contacted Tuin and again received very helpful advice, we looked to see if the part had been mislaid but discovered we had 2 of another part, that we should of only had one of and worked out there was an error. We discussed at length working it out by cutting a new piece but discovered there were no spare pieces to get us out of trouble so we redesigned to give up. The cabin is now covered up and waiting for the missing piece. Tuin provide a great customer service on the cabin, discovering what the problem was and how they would resolve, we now just have to wait for that day when availability, inclination and weather come together to finish the cabin, oh and for the missing part to arrive from Tuin”
