“This is my second review, the first being for the Torsten that I am using as an office which is excellent. I also purchased a Geir which was the second project undertaken. The cabin was delivered on a pallet was in approximately 10 days from the date of order. The haulier was extremely accommodating and managed to get the pallet down a restricted width side access to the back of my garden, despite heavy rain and a slippery sloping surface. The pallet was stored for some time before it was opened and the project started. There was an error with three of the logs being too short. However, I new from previous experience how quick Tuin's customer service was so emailed them with a photo of the offending logs and they arranged for replacements to be sent the same day with 24 hour delivery. One of the doors was damaged so they sent Wayne to my home to repair and insert several bolts in both doors to leave them in a stronger state. The cabin is now finished and I am extremely happy with my choice and quality of the cabin and, particularly, with the choice of Tuin. A friend purchased a cabin (before I did) from an alternative supplier and the Tuin is clearly well ahead in quality. A final and very important mention must be made about the level of service and general care shown by the Tuin staff. It is truly exemplary. I get the impression that Richard does not sleep! He is SO speedy with his responses to queries and requests for help, virtually any time day or night. Richard and his team clearly care about their customers and making sure they are happy. It's a real shame that certain telecommunication companies and utility providers can't provide half the level of service that TUIN UK do -if they did, they would clean up the market!”
“The package was opened after being stored for 6 months and Garage fitted together perfectly. Easy to follow instructions but getting a flat level base is essential. I Will definately buy again from Tuin”
“A great product for those wanting a log cabin look but still want the option of a garage. Good quality wood and fittings. Excellent delivery service using a forklift to access the narrow side streets of London”
“I ordered my Garage on New Years eve. I was surprised to receive an email back on New Years day from the team stating that channel island delivery was excluded but they could deliver to a port of my choice. I've not built the garage yet but if it's anything like the help and service I received I'm sure it will be great.”
“Initial issue with delivery taking longer than expected and arrived minus the doors. However tuin rectified this and the quality of the product is great. Assembly very straight forward and looks great in the garden”
“The product is good and is great value for money.However the log garage turned up with no doors or frame as it was left on the vehicle.We did receive it the following day after we made the call to say it was not delivered.”
“I am very happy with the garage and it went up a lot easier than I imagined it would. I was missing fixing kit with my delivery and contact UK department and they sent out missing kit and it arrived next morning before it was needed. excellent.”
