“the service I received from tuin was excellent right from the start,the delivery man had to go out of his way just to get to us as roads were not suitable for hgv but he did not moan at all was nice and helpful.as were the customer care team. the installation was done by warren young who was one of the recommended men tuin supplied details for ,this was all excellent standard.would highly recommend anyone to buy from tuin”
“Great looking cabin. Painted it lavender and cream. Quality is very high and service from the Tuin team very good. My only negative comments would be the instructions provided had been generic for a square cabin which made parts of the construction a little tricky and confusing. Did call the after hours support team who was able to help.”
“Beautiful and high quality log cabin. Took quite sometime to decide on the right log cabin due to the shape of our garden and have to say it looks great. Delivery and after sales service from Tuin was excellent. My only criticism is the instructions were very generic and not specific to the hexagonal shape and thus at times very confusing.”
“Really love my Nora summer house it looks great now it is finished. We built it up ourselves and once we had worked out which pieces were for the base we were able to build the main structure really quickly. We did spend quite a few hours trying to work out how to start as we had not realised that each piece of wood had a small white sticker with a number on it. The instructions should have mentioned this. The base is really important to be level as all the walls just slot into place and if not level would cause problems so do keep checking the level. The roof and the floor did take quite a long time to cut the piece due to the heptagonal shape so you do need to have some good power tools and patience. But now it is finished it looks amazing and having the higher pitch make it feel really spacious. The wood quality is very good and how the windows and door fit into place was really simple. Only one slight complaint are the hinges on one of the main doors are slightly bent but does not seem to have a problem when closing and the door does lock really smoothly. so overall really pleased that I bought from Tuin plus delivery was very good thank you oh and also the web site and videos showing how to build was really helpful to keep referring to as we were building.”
“Absolutely beautiful log cabin. Really stands out in the garden. Particularly attractive with the black shingle tiles and with the higher roof it makes the inside feel so airy. I look forward to painting it next week. Philip, who was recommended to build the cabin for us, did an excellent job.”
“Having researched various suppliers we decided to purchase a cabin from Tuin, the decision on which one to choose was difficult but we were limited on space due to a corner location and decided to go for the Nora hexagonal cabin. One ordered online the communications were excellent from Tuin and also the delivery company. When the driver called to confirm his arrival time I checked on the size of the vehicle with him as we are on a private drive a fair distance from the main road, he couldn't have been more helpful by bringing the cabin to exact where we wanted it with the forklift. Once the cabin was unpacked and checked over, I set about treating each and every timber with two coats of clear preservative before starting construction, this took a couple of days due to the changeable weather. As we were constructing a timber base using 150mm c16 treated timber this couldn't be started until the cabin was onsite so it could be made to fit exactly, but when the first rows of logs were put in place the true quality of the construction could be seen. Unfortunately the instructions could be a little clearer and by mistake I installed the windows inside out (thinking they must open outwards) however they could be taken apart and reversed without taking the cabin down. Construction from above the base took two full days including 'under-felting' the roof. I've just completed the first coat of external timber treatment and have the shingles to add, but having used these before know this isn't too difficult... So far it's looking great and as soon as the floor has been finished and internal fitting out the cabin will certainly be in use daily. Many thanks - excellent product from a great supplier!”
