“Simply cannot fault this company, delivery team and product. Ordered the Charlotta log cabin and selected delivery week. I was worried about the driver getting up my street, the size of the pallet being delivered and breakages. Once ordered and paid for I got a call from the delivery people with a date and rough time of delivery. On the day of the delivery the friendly driver called me in the morning with an approx time. He had to park down the street but the forklift delivered the pallet onto my driveway near to the back door. (the driver was very conscious of breaking slabs whilst delivering pallet so took his time and no breakages) The pallet looks huge and once stripped there was a worry that me and my dad would figure it all out. There was no breakages and once sorted into separate piles we consulted the instructions. Please dont be put of by the instructions, they can be quite difficult to follow but bear with it. Once the foundation board was down (which was the hardest part), the cabin went up so easy and the instructions became clear. If me (completely useless at DIY) and my 75 year old dad can erect this, anyone can. So happy with the cabin and with the impeccable service from Tuindeco and their delivery team. Would not hesitate to recommend to anyone”
“From start to finish took 3 days to assemble cabin . Instructions took a bit of sorting out but once I layed out cabin sections in order cabin went up ok”
“Very pleased with this cabin, great quality wood and very comprehensive fairly easy to follow instructions. My only mistake was to purchase the standard foundation beams! These were so twisted and warped it made it impossible to level the first few logs, and even now you can see the twist in one side! With the amount of emphasis placed on having a flat level surface to work on I cant believe tuin dont insist on using the composite foundation beams! Or at least the hardwood! I really regret not upgrading, but still very pleased with the cabin itself!”
“Absolutely brilliant service throughout. Great customer service from Tuin. Had a small issue (our end) with order payment, which was sorted out quickly by the friendly & professional staff over the phone. The cabin was delivered on time by a very helpful driver, who had to negotiate a narrow street. Extremely happy with the cabin - my son's 18th Birthday was held in it the week after delivery & it stood up the test! Now a month in - all electrics in & decor completed, & really enjoying our time under the sheltered gazebo section. Only problem is my 19 year old daughter is inviting her friends round to party as little too much..”
“In one word, GREAT. We received the package yust before Easter. The weather wasnt good, but between the rain we managed to build it all up, incl. roof in 3 days. Love it love it love it.”
“Received this cabin last week, bang on time and no hassle. instructions are not great but common sense and basic DIY skills it was easy enough. i put the cabin together within 9 hours including the felt. great product, no damage. it looks great.”
“Excellent customer service experience with placing the order and arranging delivery. The product is superb. The installation guide is simple, using pictures rather than words. Once you recognise that each component has a label/number and size guide on the front page of the installation instructions, the picture sets it all out. Very easy to install once you have identified all the different components and sorted them in the relevant piles. Would highly recommend viewing the installation video and read the installation blurb on the website before hand. I was able to build the majority of this on my own (as it is that simple), though would recommend having two of you working together. All in all, very pleased with this product.”
“We ordered the Charlotta log cabin which was delivered by a very polite driver who placed it in our drive, to cause the minimum amount of inconvenience to us while we took time to take it through to the garden. The cabin came in lots of pieces which initially looked a little worrying, but I have to say, it was like a jigsaw to assemble. My husband erected the cabin in pretty much 3 hours including fixing the doors on. We have yet to make the canopy but it's down to having the time and fitting it in around a full working week and a young child. The quality of the cabin is very good and we are really happy with the purchase. We are both very impressed and would highly recommend it to anyone. It is going to be a great entertaining space.”
