Hi Janine,
We are so sorry to hear about your experience with our Ultra B Hydrating Serum and thank you for taking the time to provide us with this valuable feedback. Wexd recommend speaking directly with an Ultra Skin Expert to advise how to best utilize this product in your current routine. You can email them regarding your experience directly via adviceultraceuticals.com.au .
“Unable to get the product out of the new pump style after only weeks. This product usually last for months. I have sent it back, but not received the promised replacement as yet after sending weeks ago. I would like a full refund if this doesn't arrive this week.”
Hi Jillian,
Thank you for getting in touch. We are so sorry about your experience. Our customer care team have contacted you via email regarding the update of your return. Please let us know if you have any concerns.
Thank you, Ultraceuticals.