Hi,
I am very sorry that you are not happy with the item you have received.
I can see that the issue has now been resolved by our customer service team, but please accept my apologies for receiving a faulty item.
Best Wishes
Ben
Urban Gifts Support Team
“Pretty useless really, just looks cute. Bought it to hoover up crumbs on my wooden dining table that has expansion grooves and really struggles to suck up any of the crumbs down the grooves! Won't pick up anything at all when using the extension tools, can only use the hose with nothing attached to it to get sufficient suction. Don't waste your money, it really is just a novelty toy that looks cute but serves no purpose at all.”
