Hi Jamie,
Thank you for taking the time to leave your feedback. We’re truly sorry to hear that you were disappointed with the product.
After reviewing the correspondence with our customer service team, a replacement was not offered, as you had mentioned that you did not like the style and were interested in exchanging it for a different shade. We understand how frustrating this must be, and we want to clarify that, as noted in our communication, we are currently unable to facilitate direct exchanges.
As a result, a return was initiated for the Drum shade, and we provided you with alternative shade options that we hoped would better suit your preferences.
We sincerely apologize for any inconvenience this may have caused and appreciate you bringing this to our attention. Your feedback is important to us, and we are committed to continuously improving our processes.
Please let us know if there’s anything else we can assist you with.
Kindly,
Esther
