Dear Catherine,
Thank you for reaching out to us. I apologize for any inconvenience you’ve experienced with the return process. Please note that our office is closed on weekends and was also closed for the holiday, which may have caused a delay in our response.
We have since addressed your request and sent you a FedEx tracking number. Please allow up to 72 hours for us to fully resolve any additional questions or concerns you may have.
If you need further assistance or have any other questions, feel free to contact us. We’re here to help!
Warm regards,
Esther
