“We love this pendant! Pooky shipping and packaging were perfect. I docked a star because the fabric cord arrived frayed in one spot, and in general frays very easily. This didn’t affect us as we bundled a lot of excess cord so the frayed area didn’t show. This pendant also gives off almost no light, so it’s an ambient light at best. Works fine for us, though.”
Hello,
Thank you for your feedback and for the kind words about our shipping and packaging! We’re sorry to hear about the frayed cord. Please don’t hesitate to reach out to us if you encounter any issues in the future; we’d be happy to send a replacement or assist in any way we can. As a decorative lighting company, our pendants are designed primarily for style and ambiance, so they provide softer, ambient light. We're glad to hear it still works well for your space. If you have any more questions or need further assistance, we're here to help!
Warm Regards,
Esther
Hello,
Thank you for taking the time to leave a 5-star review. We appreciate the feedback from our customers. If you have any questions or need further assistance, please don't hesiate to contact us.
Warm Regards,
Esther
