“The lamp itself is very nice, beautiful quality. Be advised that this lamp does not come with a harp and finial required to attach a lampshade. Evidently that hardware only comes if you buy a separate lampshade from Pooky. I was advised by Pooky customer service to try a hardware store. It’s a bit frustrating that the lamp doesn’t come with required hardware.”
Hello William,
I am extremely sorry to hear about the quality of your coronet lamp. We are more than happy to send a replacement for any item you receive damaged. Unfortunately, a lot can happen during transit to your home, and we always appreciate knowing about circumstances like this to provide feedback to our product team for improvements. If you could send us images of the damage to the lamp at hi@pooky.com, we will cross-reference these and add even more packaging to ensure that the replacement is sent out without imperfections.
Again, we are incredibly sorry this has been your experience and would love the opportunity to make this right.
Warm regards,
Julia Mason
US Customer Lead
