“It honestly looks used. The resin has some imperfections and the base is scratched. If I had seen it in person I never would have bought it. For a $300.00 purchase it is quite disappointing.”
Dear Customer,
We are truly sorry to hear that you feel your lamp looks used due to imperfections in the resin and scratches on the base. We understand how disappointing it is and we sincerely apologize for this experience.
Our customer service team is available Monday through Friday to help resolve issues like this.
If you would like to send us photos of the resin imperfections and the scratches, we would be happy to find a solution, which can include sending you a replacement.
Please reach out to us with those photos, and we will assist you right away.
Sincerely,
Esther
