Dear Katherine,
I sincerely apologize for any inconvenience caused by your recent experience with our product. Your satisfaction is of utmost importance to us, and it saddens us to learn that we may have fallen short of your expectations.
Please know that the slight variation in color is a result of the artisanal craftsmanship behind each of our lacquered wood products. Each piece is meticulously handcrafted, imbuing it with its own unique charm and character.
In our commitment to ensuring your complete satisfaction, we would be delighted to facilitate the return of the product and provide you with a full refund. Your happiness is our priority, and we are here to assist you every step of the way.
Thank you for bringing this matter to our attention. Your feedback is extremely valuable as we continuously strive to enhance our products and services.
Warm regards,
Julia Mason
Customer Service Team
