Hi Sungwon,
Thank you so much for taking the time to share your experience with us.
We always appreciate it when our customers provide any sort of feedback on our product. If anything should ever come up or you have questions, feel free to reach out to our Customer Care team at support@vessi.com and they’d be happy to help.
Thank you again for sharing your thoughts on your Vessis with us.
Hi Nancy,
Thank you so much for taking the time to share your experience with us.
We’re sorry to hear you’re finding your Vessis too tight. For some reference, however, it’s actually quite normal for the ankle opening to be a little snug to start. Over the first few wears of your new shoes, you’ll notice that the upper knit and ankle opening will stretch to accommodate your foot shape. By starting tighter, this allows the shoe to mold to your ankle shape - making sure no water seeps in through the ankle opening.
Some customers use a shoehorn in the meantime, which should help. You can also speed up the stretching process by leaving a few pairs of thick socks balled up inside the shoes overnight.
That said, I'll be sure to pass your feedback along to our Product team, as we are always looking to improve. We'll use your insight towards our research and development for our future design improvements.
Thank you again for sharing your thoughts on your Vessis with us
“Super Comfortable.... the soles are so bouncy and fun - the stretch fabric and breathability are amazing AND waterproof - incredible tech, incredible shoe. Well done! We will buy many more to come.”
