Hi Jae,
We greatly appreciate you taking the time to provide us with your feedback.
It's understandable that finding the perfect fit can take some time, and we hope that as you continue to wear them, they will become more comfortable and stretch to accommodate your foot shape. By starting tighter, this allows the shoe to mold to your ankle shape - making sure no water seeps in through the ankle opening. It's quite common for Vessis to feel snug initially.
To help during this period, some customers find using a shoehorn to put on the shoes helpful. Additionally, you can accelerate the stretching process by placing a few pairs of thick socks inside the shoes overnight, which should aid in expanding their shape.
That said, We'll be sure to pass your feedback along to our Product team, as we are always looking to improve.
Thank you again for sharing your thoughts on your Vessis with us.
Hi Diana,
Thank you so much for taking the time to share your experience with us.
We’re so sorry to hear that your Vessis didn't fit quite as you'd hoped. I'll certainly share your thoughts on the design and fit with our Product team, as your feedback is extremely valuable to us.
We're working towards expanding our sizing and style offerings in the future, and we'll certainly take note of your feedback on this as we do.
That said, please feel free to reach out to our Customer Care team at support@vessi.com and one of our Customer Care Agents will be happy to look into this further.
Thank you again for sharing your thoughts on your Vessis with us.
