Hi Catharine,
Thank you so much for taking the time to share your experience with us.
We’re sorry to hear you’re finding your Vessis difficult to get on. For some reference, however, it’s actually quite normal for the ankle opening to be a little snug to start. Over the first few wears of your new shoes, you’ll notice that the upper knit and ankle opening will stretch to accommodate your foot shape. By starting tighter, this allows the shoe to mold to your ankle shape - making sure no water seeps in through the ankle opening.
Some customers use a shoehorn in the meantime, which should help. You can also speed up the stretching process by leaving a few pairs of thick socks balled up inside the shoes overnight.
That said, I'll be sure to pass your feedback along to our Product team, as we are always looking to improve. We'll use your insight towards our research and development for our future design improvements.
Thank you again for sharing your thoughts on your Vessis with us.
“I’ve heard about this shoe, and finally decided to try it because of Vanessa from “Girl With The Dogs” on Youtube. Plus, I was walking to work, and wanted to have dry shoes on the rainy days. I’m so grateful for these shoes. They do fit tightly at first, but get a little more comfortable the more you wear them. They’re also true to size. I highly recommend this shoe, and plan to get another pair.”
“When they said that it’s breathable they meant it I could feel the cold air coming thru at first but no big deal. Definitely waterproof but during the rainy days I wasn’t quite impressed with the shoe’s grip. I felt myself slip a couple of times. I would think it may need more traction. Other than that, I use it every day!”
“I bought the Women’s everyday move and gave it as a gift for my sister while my girlfriend gifted me with the same type & color as well.
It’s been a great experience so far! Easy to wear + stylish look + waterproof technology rolled into one. Been wearing these in the Philippines since I returned back home and it’s been saving me from the early January rainy days! Lots of my friends and co-workers have been asking about where I bought it because not only does it feel good wearing but it also looks so good!
Check out my photos!”
“It rains and snows a lot in Boston, and these shoes are a game changer. It does deliver dry socks! I want them to have half sizes I am 8.5 and got 8, which is slightly small, but 9 was too big.”
