“These shoes fit great across the foot, comfy bottoms, but cut into the tendon at the front of one’s ankle...and I don’t even have thick ankles! I do have some neuropathy in Mt feet from chemo which makes me hesitant to wear these. By the way...you can not return them.”
Hi Jane,
It’s normal for the ankle opening to be a little firm to start! Over the first few wears of your new shoes you’ll notice that the upper knit and ankle opening will stretch to accommodate and create the perfect shape around your feet. The reason you want this is to make sure no water comes in through the ankle. The only way to ensure this is if you allow the shoe to mold to your ankle shape. In order to do that, you do need them to be tight at first and then only stretch when they’ve learned your specific foot shape. This creates that snug, sock like fit that we are loved for! If you had any other questions do not hesitate to reach out to us at support@vessi.com 😊
“Love my vessis! I’m on my fourth pair now, it’s so convenient for everyday wear and any type of weather. Very comfortable, definitely a good investment!”
“So far they are living up to my expectations! My feet are dry after a long walk on the trails. No more wet footprints on the hardwood floors I am very satisfied with my purchase and I am happy that a portion of my purchase was donated to mental health programs.”
Hi Valerie,
We're so happy to hear your Vessis are keeping your feet dry during your adventures and we thank you for taking the time to share your experience! Keep on puddle hunting :)
“They fit true to size in length, but are nice and wide across the ball of the foot (I find Nike too narrow for my feet, but Asics are comfortable - for a reference on my fit. I have wide feet) So, these are great and super comfortable for my wide feet :)
Love the sleek style”
“The option “payitforward” did not allow returns, which didn’t seem very clear when purchasing. Since I wasn’t able to return them I tried them out and couldn’t even last a 20 minute walk without pain. These are not comfy and I wish I was able to get my money back on them.
They are waterproof shoes but I wouldn’t recommend as a walking shoe and especially not if you’re on your feet all day”
Hi Cheramy,
Thank you for taking the time to write us a review and sharing your experience. We're very sorry to hear that you've had a negative experience with your Vessis.
We do offer refunds on all of our shoes, even if they were on promotion, as long as it's within 90-days of receiving them and haven't been worn outside. Sorry about the confusion! It seems that one of our team members has gotten in touch with you and managed to help you set up a refund. Glad to hear that they were able to help you out.
Once again, we're sorry your Vessis were not a good fit for you. We definitely hope you'll give us another try in the future!
Hi Jessica,
Thank you so much for taking the time to leave a review and sharing your experience with us! We're so sorry to hear that you're having a negative experience with our shoes in terms of the ankle-opening. I would love to provide more insight on why that might be!
Over the first few wears of your new shoes you’ll notice that the upper knit and ankle opening will stretch to accommodate to tailor to your foot shape. The reason you want this is to make sure no water comes in through the ankle, and the only way to ensure this is if you allow the shoe to mold to your ankle shape. In order to do that, you do need them to be tight at first and then only stretch when they’ve learned your specific foot shape.
Not to worry, after a few more wears the ankle opening will have loosened up to become the perfect fit for your feet. Lots of customers use a shoehorn in the meantime, which should help. You can also speed up the stretching process by leaving a few pairs of thick socks balled up inside the shoes overnight.
If you have any other questions or concerns, please do not hesitate to reach out!
