Hi Suki,
We’re so sorry to hear your Vessis aren't providing you the amount of support you're looking for, we can imagine how disappointing that must be.
As a casual/city shoe, Vessis do provide relatively low arch support. Some people love this, while others find it doesn’t work well for them. This is why we made the insoles removable so you have the option of using your own inserts for a more customized fit and comfort.
That said, we’ll certainly share your thoughts with the rest of the team as we feel it is important to take into consideration all of the feedback we receive from our customers.
“The shoe looks good but isn't as comfortable as I had hoped. Also, the first pair had its sole tear off after less than a month. Vessi was very helpful in replacing them.”
“Super like it! I used it everyday going to school or even at work. Even during snow I’m comfortable using them. Will definitely buy other design soon!”
Hi Lana,
Thank you so much for taking the time to share your experience with us.
I'm so sorry to hear that your Vessis didn't fit quite as you'd hoped. I'll certainly share your thoughts on the design and fit with our Product team, as your feedback is extremely valuable to us. The team is always interested in hearing customer insights as we develop exciting new Vessi styles.
That said, please feel free to reach out to our Customer Care team at support@vessi.com and one of our Customer Care Agents will be happy to look into this further and see what we can do to help.
Thank you again for sharing your thoughts on Vessi with us.
