“The shoe itself is extraordinarily comfortable and I completely understand why it is called a slipper. Unfortunately your shoes are made for people with wider feet and my narrow little B width feet do not fit into your shoes well at all. I already had to exchange for a size down but they were still far too loose on my feet to provide any kind of waterproof protection so I have had to use my own insoles but now the shoes are squishing my feet, so I guess I will have to play around with insoles while I accustom myself to the footwear. But, unfortunately Vessi shoes are not right for me.”
Hi Bianca,
Thank you for sharing your feedback with us. We appreciate your kind words about the comfort of our shoes, and we're glad to hear that you found them extraordinarily comfortable.
We sincerely apologize for any inconvenience caused by the fit of the shoes. Our goal is to provide comfortable footwear for all customers, and we understand that individual foot shapes and sizes can vary significantly.
We're sorry that the shoes were too wide for your narrow B-width feet, even after exchanging for a smaller size. We truly value your input, and your feedback will help us further improve our offerings.
I'll be sure to pass your feedback along to our Product team, as we are always looking to improve. We'll use your insight towards our research and development for our future design improvements.
Thank you again for sharing your thoughts on your Vessis with us.
“I had to order a size up from a standard size 6 that I usually fit. Now I have these sort of sloppy, cookie cutter shoes. They look a bit gumby, not sleek like I wanted. I'll still wear them around the house though. The boots I bought are sleek looking and I enjoy them in the colder months although they have started to squeak when I walk (haven't worn them a lot)”
Hi Carole,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the sizing and appearance of the shoes you purchased.
We understand that sizing can vary between different shoe styles and brands, and we apologize if the size up resulted in a less desired fit for you. We appreciate your feedback regarding the appearance of the shoes, and we will take this into consideration as we continue to refine our product offerings.
Regarding the boots, we apologize for the squeaking noise you've experienced. This could be due to various factors, including the materials used or the break-in period. Please feel free to reach out to our Customer Care team at support@vessi.com and one of our Customer Care Agents will be happy to look into this further and see what we can do to help.
Thank you again for sharing your thoughts on Vessi with us.
“I absolutely love these shoes and wish I could wear them with everything. They are the most comfortable shoes I own (besides my other pairs of Vessi's). I wear these everywhere. The feel like I am walking on a cloud and I could wear them for hours. Even the first time I wore them, they were comfortable. No 'breaking in period'. I love them!”
“These shoes are comfortable and look nice enough to wear in a casual work environment. The pair I recieved had a defect, but they sent me a new pair immediately. I was impressed with their customer service.”
