Hi Mira,
Thank you so much for taking the time to share your experience with us.
I'm so sorry to hear that your Vessis didn't fit quite as you'd hoped. I'll certainly share your thoughts on the design and fit with our Product team, as your feedback is extremely valuable to us. The team is always interested in hearing customer insights as we develop exciting new Vessi styles.
That said, please feel free to reach out to our Customer Care team at support@vessi.com and one of our Customer Care Agents will be happy to look into this further and see what we can do to help.
Thank you again for sharing your thoughts on Vessi with us
“I usually wear a size 10 or an 9.5, depending on the style and brand. Most of my sneakers are 10a, however, so I ordered a pair of 10s and they were a little big. My heel was slipping when walking. I returned them, and it was super easy. Mu size 9s were delivered quickly. Shoes are cute and probably would be comfortable - but problem is the 9s are too tight. The reviews said they will stretch out, but after wearing them several times, about a week, they still haven’t. I bought them for a trip and only wore them on the plane and walking around the first day. I doubt I will wear them much at all. I wish they came in half sizes.”
Hi Erin,
We greatly appreciate you taking the time to provide us with your feedback.
We apologize for any inconvenience you've faced regarding the break-in process of your Vessis. The material is designed to conform to your foot's shape, similar to how socks fit. Over time, as you wear them, they should gradually adapt and stretch to better fit your foot. It's quite common for Vessis to feel snug initially.
To help during this period, some customers find using a shoehorn to put on the shoes helpful. Additionally, you can accelerate the stretching process by placing a few pairs of thick socks inside the shoes overnight, which should aid in expanding their shape.
We sincerely value your input and will make sure to pass your feedback along to our Product team. Continuous improvement is a priority for us, and your experience contributes to that effort.
Once again, thank you for sharing your thoughts on your Vessis with us. If you have any further questions or concerns, please don't hesitate to reach out.
“I bought these for working in the garden. They are really easy to get off and on which is great and they are comfortable. Waiting to see how they hold up in wet weather in the fall. The downside is that they aren't pretty but they are practical.”
