“I wanted to love these - they are so cute, and suited my needs, but the struggle to get them on my feet was real so I ended up returning them. I would purchase them in the future if they were re-designed with a little larger opening.”
Hi Michelle,
Thank you so much for taking the time to share your experience with us.
We’re sorry to hear you’re finding your Vessis too tight. For some reference, however, it’s actually quite normal for the ankle opening to be a little snug to start. Over the first few wears of your new shoes, you’ll notice that the upper knit and ankle opening will stretch to accommodate your foot shape. By starting tighter, this allows the shoe to mold to your ankle shape - making sure no water seeps in through the ankle opening.
Some customers use a shoehorn in the meantime, which should help. You can also speed up the stretching process by leaving a few pairs of thick socks balled up inside the shoes overnight.
That said, I'll be sure to pass your feedback along to our Product team, as we are always looking to improve. We'll use your insight towards our research and development for our future design improvements.
Hi Katherine,
Thank you so much for taking the time to share your experience with us.
We’re so sorry to hear you're not finding your Vessis as comfortable as you’d hoped. We don’t offer wide sizes at this time but we hope to include them in the future.
You can try placing a pair of balled-up socks inside the shoes to help speed up the stretching process. Give that a try and we hope it works for you!
We’ll be sure to pass your feedback along to our Product team, as we are always looking to improve. We'll use your insight towards our research and development for our future design improvements.
Thank you again for sharing your thoughts on your Vessis with us.
