“The shoe comes as advertised. Is very light and comfortable and stylish. I have done some walking in both rain and snow and the booth despite being so light the boot kept my feet surprisingly warm and of course dry.I would recommend to anyone doing a lot of walking in the elements.”
Hi Johanna,
Thank you so much for taking the time to share your experience with us.
We’re sorry to hear you’re finding your Vessis too tight. For some reference, however, it’s actually quite normal for the ankle opening to be a little snug to start. Over the first few wears of your new shoes, you’ll notice that the upper knit and ankle opening will stretch to accommodate your foot shape. By starting tighter, this allows the shoe to mold to your ankle shape - making sure no water seeps in through the ankle opening.
Some customers use a shoehorn in the meantime, which should help. You can also speed up the stretching process by leaving a few pairs of thick socks balled up inside the shoes overnight.
I'll be sure to pass your feedback along to our Product team, as we are always looking to improve. We'll use your insight towards our research and development for our future design improvements.
That said, please feel free to reach out to our Customer Care team at support@vessi.com and one of our Customer Care Agents will be happy to look into this further and see what we can do to help.
Thank you again for sharing your thoughts on your Vessis with us.
