“I'm glad that you listen to customer feedback/complain. The first pair of kids Vessi shoes that I bought, we almost immediately lost the buckle that are keeping the shoe laces tight. I contacted customer support last time and they sent me a new pair of buckles quickly.
Now, for this second pair that I bought, I was pleasantly surprised that you tied little knots at the ends of the shoelace to prevent the buckles from dropping off. It's a simple solution that you could have just told us to do but the fact that the shoes already came that way made me feel that you are listening to our feedback.
So thank you again!”
“I'm only buying vessis for my kids from now on as I am fed up with rubber boots that keep cracking. May I suggest a stormburst version for kids sizes?”
