Hi Kim,
Thanks for taking the time to share your experience with us.
We’re sorry to hear your Vessis aren't providing you the amount of comfort you're looking for, we can imagine how disappointing that must be.
As a casual/city shoe, Vessis do provide relatively low arch support. Some people love this, while others find it doesn’t work well for them. This is why we made the insoles removable so you have the option of using your own inserts for a more customized fit and comfort.
That said, we’ll certainly share your thoughts with the rest of the team as we feel it is important to take into consideration all of the feedback we receive from our customers.
Thank you again for sharing your thoughts on your Vessis with us.
“The color is great. I haven't had the opportunity to verify how they perform in wet weather which is the main reason for purchase. Comfortable though I would have like to try on a half size smaller first.”
“Best dog walking shoes I've ever owned! No more wet socks in the morning or when tracking around with my girl after the rain. The grey is super cute too!”
“I really like the shoes but realize that I should have ordered a size 7 not the 6 as I want to wear heavier socks in them. I have not returned them because I do not have the order number and need to speak to a customer service agent for help. Perhaps you can forward a solution for my problem.”
