“I love how easy these shoes clean and they are very comfortable. Sizing was a little bit different compared to normal shoes and I ended up sizing down. But customer service was excellent and the return was easy.”
“They got all dirty in just 2 days and turned completely gray. Having known, I would have bought another color. They are still comfy to wear but not as cute when they get dirty like that so fast, just walking on a sidewalk on a sunny day.”
Hi Claudine,
Thank you for reaching out to us about your shoes. I'm sorry to hear that your Vessis weren’t what you had expected.
While Vessis are 100% waterproof, they’re not stain-proof. And so the lighter colors we offer do need a bit more care if you’re looking to keep them looking out-of-the-box for longer. With that in mind, we’re not able to exchange or return worn sneakers. I did want to go over some cleaning tips that will help with keeping them as clean as possible:
• For the knit, we recommend something like Dr. Bronner products. They offer a gentle but effective clean. Their detergent specifically shows the best results without causing any damage to the waterproofing membrane.
• Soak them in warm water. While using your water-based soap or laundry detergent, scrub them gently with a soft sponge to get all dirt/stains off.
• Leave them to dry and repeat until stains lift. Please do not bleach your shoes as this will damage the membrane.
• We recommend using a microfiber cloth (a soft sponge will work too), baking soda, and vinegar for the best results.
We'll be sure to pass your feedback along to the Product Team to take into consideration for future design improvements.
