Hi Mark,
Thanks so much for taking the time to share your thoughts and feedback with us.
We're sorry to hear that your experience hasn't been ideal. Your input is super helpful, and we can definitely see where you're coming from. We'll use your insight towards our research and development for our future design improvements.
On behalf of the whole team, thank you so much for your support, and we'll keep working hard on making cool innovative products for our customers!
