“First pair split at the inner seam after only a few wears. Replacement arrived with a large snag. Emailed to report the issue, and had to start the process from scratch. It has now been several weeks since I reported the first issue. There should be a way to expedite a replacement when there are repeated quality issues.”
Hi Nicole! Thank you for providing feedback on your experience.
I looked into your account and it looks like you were helped by our Support Team. I am so glad they found a solution for you. I have also reached out to leadership to see if we can implement a process to expedite the replacement process.
Please let us know if we can assist you with anything else in the future! Have a wonderful day.
