Riviera - Hardwired - Brushed Stainless Steel Reviews

4.8 Rating 8 Reviews

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Phone:

800-875-8585

Email:

cbillen@warmlyyours.com

Location:

590 Telser Rd,
Ste B,
Lake Zurich
Illinois
60047

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“I loved the towel heater, but it only lasted a few years. I had to purchase a replacement at full price. It appeared it was 1/8 shorter, which made instillation difficult. I hope this one last much longer, they are too expensive to keep replaceing.”

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Posted 3 years ago

Thank you for your review. We are constantly improving our products, so a towel warmer purchased a few years ago may differ slightly from our currently-available units. We processed your replacement unit at 50% off the current MSRP plus shipping and tax. Please let us know if that amount does not match what you were billed. Thanks again for taking the time to submit your review.

Posted 3 years ago

“While the customer service individuals were fantastic, and the rack worked great until it didn't, the product itself was disappointing in the sense that it is non reparable and therefore environmentally a very poor choice . It broke my heart to send the entire burnt out unit to the landfill after only 5 years because it lacked any overheat protection. Overheating btw that is not evidently not so difficult to achieve.”

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Posted 3 years ago

Thank you very much for taking the time to provide this review. We really do use these as opportunities to grow and learn from the people who are actually using our products, like yourself. You're absolutely right about overheat protection which is why, over the last couple of years, we've worked to onboard that feature for nearly every single one of our towel warmer models. I also want to be very clear that we make every effort to repair the towel warmers that are sent in as returns or for warranty replacements--not only as a matter of "good business" but also because we take our environmental responsibilities very seriously. Again, we really appreciate your feedback and we hope you'll give our (now overheat protected) towel warmers another chance in the future.

Posted 3 years ago

“I had a WarmlyYours towel warmer in my previous home, and it performed extremely well. When I purchased my new home, I ordered two - one for my bathroom, along with one for my guest bathroom. Both are working great. Dealing with the WarmlyYours team was a pleasure - would definitely recommend their products and company.”

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Posted 4 years ago

“The Riviera makes towels warm as advertised. Glad I bought this product.”

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Posted 6 years ago

“All fine. Ben was a big help.”

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Posted 6 years ago

“Love the warmer and love the customer service. Very quick delivery and very easy to follow installation instructions. Very happy with the company and the product.”

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Posted 6 years ago

“Very pleased with our purchase. Warms up quickly and was easy to install. Very prompt delivery.”

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Posted 7 years ago

“This a great heated towel bar! I love its sleek appearance in our new bathroom. It works perfectly to dry wet towels quickly. Also, we installed the optional switch to turn it off and on -if desired. I would highly recommend this model.”

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Posted 14 years ago