“I ordered a mystery box for £95 and not only did I get probably the lowest priced, cheapest clothing they had in their warehouse, none of it fit me either. I received 3 Brixton T shirts, a Brixton hoodie, a HUF cap and a The Hundreds cap. Basically the first things that would come up if you clicked on ‘Sort by Lowest Price’ on their website. I received two caps that did not fit my head, and the so called Medium t shirts were baggy and felt more like a L or XL. I was aware that they said there are no refunds or returns, but this was a joke. So I simply asked if I could get a refund as I hadn’t even worn anything and everything was still in the box. I received an email back saying there were no returns or refunds, to which I replied with ‘It is not my fault that the clothes don’t fit me, please can you reconsider’, to which I received a very patronising email back from ‘Jack’, starting his email with ‘Again,’ and then simply repeating what he had said in his first email. I am shocked with their unprofessionalism and I will never ever buy anything from thechimpstore again. I strongly, strongly advise you against purchasing one of these so called ‘Mystery Boxes’ from their website. The gear in there amounts to about £50-60 maximum rather than the advertised ‘£300 worth of last seasons apparel’. DO NOT PURCHASE”
“Having ordered the black friday mystery box, I was disappointed to discover that out of the 6 items I had received, 50% of them were also included within a couple of my friends' order also... which makes me feel that there wasn't really too much 'mystery' involved.”
