“Dear [Customer Service/Support Team],
I am writing to formally request the return of a recently purchased item [Marley Suede Chukka Boot due to a factory defect. Upon receiving the shoes, 30th of September 2024.
I immediately noticed an issue with the right shoe, where the suede material appears to be improperly manufactured. The defect is evident in the [specific area, such as “side panel”], and it significantly impacts both the appearance and functionality of the shoe. I have attached a photo to illustrate the defect clearly.
I kindly request a prompt resolution to this issue, either through a replacement or a refund, as per your return policy.
Please advise me on the next steps I need to take for processing this return.
I appreciate your attention to this matter and look forward to your swift response.”
